Responsible Gaming
Gaming Should Be Entertainment
At True Fortune Casino, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling should never be seen as a way to earn money, pay bills, or solve financial problems. Always gamble within your means and only with money you can afford to lose.
We are committed to promoting responsible gaming and supporting the wellbeing of our players.
Age Verification
In the United Kingdom, you must be 18 years of age or older to gamble legally. True Fortune Casino strictly enforces age verification checks during account registration and reserves the right to request proof of age at any time.
If you are under the legal gambling age, please do not attempt to create an account. Underage gambling is illegal and harmful.
Warning Signs of Problem Gambling
Do you recognise any of the following warning signs? If so, it may indicate a problem with gambling:
- Chasing losses by gambling more to try to recover money lost
- Gambling with increasing amounts of money to achieve the same level of excitement
- Feeling anxious, irritable, or restless when trying to reduce or stop gambling
- Hiding gambling activity from family, friends, or healthcare providers
- Jeopardising relationships, jobs, education, or career opportunities due to gambling
- Borrowing money or going into debt to finance gambling
- Using gambling to escape problems or negative emotions
- Lying about the amount of time or money spent gambling
- Failed attempts to cut back or stop gambling
- Spending more money and time on gambling than intended
If you experience any of these signs, please reach out for support immediately.
Self-Help Tools & Player Protections
True Fortune Casino provides the following tools to help you maintain control of your gaming:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit into your account.
- Loss Limits: Set a maximum amount you are willing to lose over a specified period.
- Reality Checks: Receive regular reminders during gaming sessions about how long you have been playing and how much you have wagered.
- Session Time Limits: Automatically end your gaming session after a set period of time.
- Self-Exclusion: Voluntarily exclude yourself from your account for a period of time ranging from 24 hours to several years. During this period, you will be unable to access your account or deposit funds.
To activate any of these tools, visit your account settings or contact our customer support team.
Get Help - Support Organisations
If you or someone you know is struggling with problem gambling, support is available. Please contact one of the following organisations:
United Kingdom
- GamCare - Free, confidential support for problem gamblers and their families
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, 24/7) - GamStop - National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk - Gamblers Anonymous - Free peer support groups
Website: www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online - www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council - www.responsiblegambling.org
- United States: National Council on Problem Gambling - www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) - www.bzga.de
If You Need Help
You are not alone. Problem gambling is a recognised condition that can be treated. If you believe you have a gambling problem, reaching out for help is a sign of strength, not weakness.
Please contact one of the support organisations listed above or speak to your GP. Help is available 24/7, and all services are confidential.
Remember: It's never too late to seek help.